How we use your data
Owner and Data Controller
Owner contact email: email@example.com
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the General Data Protection Regulation 2018)
This policy refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.
The General Data Protection Regulation (GDPR) seeks to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain.
Shendish Hotel Ltd uses the information collected from you to provide quotations, make telephone contact and to email you marketing information which we believe may be of interest to you and your business. We shall maintain a marketing dialogue with you until you either opt out (which you can do at any stage) or we decide to desist in promoting our services. Some personal data may be collected about you from the forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to personally identifying information like Internet Protocol (IP) addresses. We may from time to time use such information to collect statistics about the behaviour of visitors to our website.
Any information Shendish Hotel Ltd holds about you and your business encompasses all the details we hold about you and any sales transactions including any third-party information we have obtained about you from public sources and our own suppliers such as credit referencing agencies.
To meet contractual obligations to our clients and to also respond to enquiries.
To promote the marketing and services offered by Shendish Hotel Ltd
Through agreeing to this privacy notice you are consenting to Shendish Hotel Ltd processing your personal data for the purposes outlined. You can withdraw consent at any time by emailing firstname.lastname@example.org or writing to us.
Shendish Hotel Ltd may on occasions pass your Personal Information to third parties exclusively to process work on its behalf. Shendish Hotel Ltd requires these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice and GDPR.
We may disclose your Personal Information to meet legal obligations, regulations or valid governmental request. We may also enforce our Terms and Conditions, including investigating potential violations of our Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of Shendish Hotel Ltd our clients and/or the wider community.
We will process personal data during the duration of any contract and will continue to store only the personal data needed for seven years after the contract has expired to meet any legal obligations. After seven years any personal data not needed will be deleted.
Data is held in The United Kingdom using different (multiple) servers. Shendish Hotel Ltd does not store personal data outside the EEA.
At any point whilst Shendish Hotel Ltd is in possession of or processing your personal data, all data subjects have the following rights:
In the event that Shendish Hotel Ltd refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.
Shendish Hotel Ltd at your request can confirm what information it holds about you and how it is processed
To access what personal data is held, identification will be required
Shendish Hotel Ltd will accept the following forms of ID when information on your personal data is requested: a copy of your national ID card, driving license, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Shendish Hotel Ltd is dissatisfied with the quality, further information may be sought before personal data can be released.
In the event that you wish to make a compliant about how your personal data is being processed by Shendish Hotel Ltd, you have the right to complain to Shendish Hotel Ltd. If you do not get a response within 30 days you can complain to the Data Protection Regulator.
We will be following the Government guidelines in the hotel from Monday 19th July 2021
This means that the wearing of face masks is advisory throughout the hotel but it is now no longer compulsory.
We ask all guests, members and staff to be mindful of the social distancing requirements of other people.
Our restaurants and bars are no longer table service only. At peak times we will still require guests to book their tables, particularly so that we can try to ensure to that you get the time of choice. Please do check-in on your arrival using our QR code.
Golf will return to pre pandemic operations and we ask that you continue to respect social distancing on and off the course.
We are looking forward to welcoming everyone as we return to a new normal again.
If you have any questions or queries regarding your stay or use of the hotel and our facilities please contact us on 01442 232220 or email email@example.com
The team at Shendish Manor